1. Passenger: where used in these reservation conditions refers to the passenger who signed the reservation form and all passengers on whose behalf it is signed.
2. Confirmation: Bookings will only be confirmed by Convicts Sports Travel upon completion of the online Booking Form accompanied by the required payment.
3. Reservations and deposits: Reservations are subject to availability and will only be confirmed upon written notice from Convicts Sports Travel. The passenger signing the reservation form warrants that he or she has the authority of the passenger’s therein designated, whether by name or not, to make this booking on their behalf subject to the conditions contained herein.
4. Price and availability: These are subject to confirmation at time of booking for any packages or tours. Prices may be subject to slight variation to take into account international currency fluctuations and other variables beyond Convicts Sports Travel’s control. Notice will be given at time of final balance payment if prices have varied.
5. Payment Schedule: Initial deposit $1000 (non-refundable) Second payment required 90 days prior to travel (50% of outstanding balance) Final payment required 60 days prior to travel (Balance owing) 6. Payment methods: All payments sent to Convicts Sports Travel must include the tour name, and surname to ensure payment is matched to the passenger’s booking.
7. Credit Card: A merchant fee will be charged for all credit card payments Visa and MasterCard – 2%. American Express & Diners 3 %
8. Amendments: Limited amendments can be made at a cost of $50.00 per amendment.
9. Cancellations: Initial deposits are paid directly to secure flights and accommodation and as such are non-refundable. We strongly recommend you purchase travel insurance at time of booking to cover for any unforeseen cancellations.
10. Airlines: Some airfares may be subject to special conditions beyond the control of Convicts Sports Travel. Please ensure you understand all applicable details prior to booking.
11. Itineraries: Convicts Sports Travel reserves the right to alter any part of the suggested itinerary. Notice will be given prior to departure if changes have been made.
12. Tickets: Tickets purchased on the passengers behalf to any events are non refundable under any circumstances. Convicts Sports Travel will not be held responsible for the loss, theft, destruction or misplacement of all tickets regardless of the reason. All ticket prices quoted by Convicts Sports Travel are based on supply, demand, seating category and stadium capacity. As such, we cannot be held responsible for the difference between the face value of tickets and the actual amount paid.
13. Residential Address: Convicts Sports Travel prefers to use a residential address when sending out tour documents. Documents are sent by courier who provides a secure and fast delivery service. If sending to a post box, documents will be sent via Express Post which is less secure and can cause substantial delays in the delivery process. If any passengers require documents to be sent to an alternate address, Convicts Sports Travel will need to be notified in writing of this at least 2 months prior to the tour departure.
14. Passport & Visas: Convicts Sports Travel are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by the passenger for failing to comply with laws, regulations, orders and/or requirements. Non-Australian passport holders are responsible for arranging any extra visas and re-entry requirements.
15. Luggage: Luggage and personal effects are at passenger’s own risk. It is stressed that Convicts Sports Travel cannot accept responsibility for any loss or damage to passenger's personal luggage or effects from any cause whatsoever, even though handled by Convicts Sports Travel servants or agents and it is recommended that luggage be insured for the duration of the tour.
16. Responsibility & Liability: Convicts Sports Travel does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of persons providing services in connection with the passenger’s package and over whom Convicts Sports Travel have no control.
Convicts Sports Travel and / or its associated companies or Agents give notice that they act as booking agent only for the persons or companies providing or offering the means of travel conveyance, transport, accommodation, or other services and all receipts, dockets, vouchers, coupons or exchange orders are issued under the terms and conditions under which transportation and other services are provided.
Convicts Sports Travel shall not be liable for any injury, damage, loss, accident, delay or irregularity that may be caused or arising during any tour under its management, sponsorship, procurement, or otherwise notwithstanding that the Company's principal may be a foreign company, corporation or person. So far as the company shall not be acting as such booking agent it shall be deemed to be acting as Agent for the person making the reservation.
It is the responsibility of the passenger to ensure he or she is in possession of the other travel documents and that they are in compliance with the current government and transportation company's regulations. The transportation companies or firms shall be exempt from liability in respect of any detention, delay, loss, damage, sickness or injury however and by Whomsoever caused and of what ever kind occurring of or to passengers at any time when the passenger is not on board a carrier or conveyance used or operated by the transport companies or firms.
